How to make a screenshot?

Please note that there might be differences on how to make a screenshot on some devices which use different operating systems. The instructi...

I can’t make a purchase at all. Why?

All payments in our game are processed by app stores (Google Play / Apple / Facebook or Amazon), so in case of any issues, please contact th...

I was charged more than the purchase price

In case of any questions regarding charges, we strongly recommend contacting  your App Store. Our prices on the banners are posted...

I accidentally made a purchase, how do I get a refund?

Purchases made by accident, or deliberately, are handled by the payment platform that you use and requests must go through your payment plat...

Why Can I see price differences?

All purchases are processed by Google Play/iTunes/Amazon or Facebook. Our prices are posted in USD and the app store is automatically provid...

I did not receive my purchase. What can I do?

In most cases, payments are completed without delay and our game delivers your digital items right after your purchase is confirmed. Should ...

How to locate your receipt

If you cannot locate your purchase receipt, here’s an extended tutorial on where to find it, depending on the merchant used for your purchas...

I received a receipt but I didn't buy anything, why?

Our application contains no code that would allow payments or purchases not authorized by the end user. Please make sure that your payment a...

What to do if charged more than the purchase price?

If you find that the cost of an in-app purchase is higher than you expected, please follow these steps to understand and potentially resolve...

How to handle accidental purchases and refunds?

All transactions made within our games are considered final. While we empathize with the situation, we regrettably do not offer the option t...

How to Secure Your App Store/Play Store Account

Securing your App Store/Play Store account and setting up payment authorization on iOS and Android is crucial for protecting your personal a...