I get "Please Login" pop-up when accessing Billionaire Casino through the Web Browser. How can I fix it?

The standalone browser version of the Billionaire Casino is currently only available for Players who have their game accounts synced with ei...

How to restart / reload the app?

In order to successfully reload the app, you simply need to close and start the app again. This process enables the game to reload fresh dat...

Why are my games stuck on loading after the update?

Updates usually contain many changes and while the main file is downloaded quite fast, other files like graphics for slots are downloaded at...

Why can’t I update the app?

The issues might be caused by a few reasons.First, make sure that your Internet connection is good and updates are not blocked because you’r...

Can I play offline?

No, the game can’t be played offline.The game executes all operations in a cloud, not on your device, so it requires a stable connection to ...

Why do you need permission to access my files?

We understand your concern, but let us assure you that we do not get access to your private files. The game needs certain permissions to be ...

How to clear Browser Cache and Cookies

Google ChromeOn your computer, open Chrome. In the top right, click More.In More Tools, Click Clear browsing data. At the top, choose a time...

How do I reinstall the game?

If you’re experiencing crashes, reinstalling the game might help. However, reinstalling the game should be the last resort to try, and ...

How can I change language / notifications / sound settings?

You can change all these options by accessing the Settings panel by tapping on the three vertical dots in the top-right corner of your scree...

General troubleshooting

If your game is freezing, crashing, not loading, or behaving irregularly we recommend that you try the following steps: Please close al...

My game got stuck on loading after the update?

If the game isn't loading after an update:1. Restart Your Device: A simple restart often clears up issues that prevent games from loading co...

What to do if you can't update the app?

If you cannot update your mobile game, or it gets stuck on the loading screen after an update, don't worry! Here's a quick guide to address ...

Mission disappeared? - How do you claim rewards not awarded after mission completion?

Do you need help with missions not showing up or rewards not being credited after you've completed a mission in your favorite mobile game? M...

[NEW] Upgrade from iOS 12

We suggest upgrading to a newer device model to improve your gameplay experience, as support for Apple devices running iOS12 will end s...

What is Maintenance?

If you're wondering why we regularly update our apps, it's fundamentally about enhancing the quality of your gaming escapades. We strive to ...

How to set up billing options on iOS and Android

Setting up billing options on iOS and Android platforms is essential for app users to purchase and enjoy premium features. Here's a guide on...

Why is the game no longer unavailable in my region?

App availability may differ by country and application stores like App Store and Google Pay. If the game is no longer available on your plat...