If you cannot update your mobile game, or it gets stuck on the loading screen after an update, don't worry! Here's a quick guide to address those issues:
1. Check Your Internet Connection: Ensure a stable Wi-Fi connection. Updates can be significant, and 4G/LTE may need to be more reliable or unrestricted to allow error-free downloads.
2. Free Up Space: Confirm your device has enough storage to accommodate the Update.
3. Clear the Download Queue:
Android:
- Open the Play Store app.
- Swipe in from the right and select "My apps & games."
- Look for apps in the process of downloading. If any, tap the X next to the progress bar to cancel.
- Clear all pending downloads, then try updating your game again.
iOS
- Tap your profile icon at the top of the App Store.
- Scroll down to see pending updates and release notes.
- Tap Update next to the App or Update All to restart the download process.