In-app purchases
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I did not receive my purchase. What can I do?
In most cases, payments are completed without delay and our game delivers your digital items right after your purchase is confirmed. Should ...
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How to locate your receipt
If you cannot locate your purchase receipt, here’s an extended tutorial on where to find it, depending on the merchant used for your purchas...
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How to make a screenshot?
Please note that there might be differences on how to make a screenshot on some devices which use different operating systems. The instructi...
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I can’t make a purchase at all. Why?
All payments in our game are processed by app stores (Google Play / Apple / Facebook or Amazon), so in case of any issues, please contact th...
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I was charged more than the purchase price
In case of any questions regarding charges, we strongly recommend contacting your App Store. Our prices on the banners are posted...
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I accidentally made a purchase, how do I get a refund?
Purchases made by accident, or deliberately, are handled by the payment platform that you use and requests must go through your payment plat...
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Why Can I see price differences?
All purchases are processed by Google Play/iTunes/Amazon or Facebook. Our prices are posted in USD and the app store is automatically provid...
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I received a receipt but I didn't buy anything, why?
Our application contains no code that would allow payments or purchases not authorized by the end user. Please make sure that your payment a...
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What to do if charged more than the purchase price?
If you find that the cost of an in-app purchase is higher than you expected, please follow these steps to understand and potentially resolve...
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How to handle accidental purchases and refunds?
All transactions made within our games are considered final. While we empathize with the situation, we regrettably do not offer the option t...
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Card Decline Issues for Mobile Gaming Players
Card Decline Issues for Mobile Gaming PlayersExperiencing a card decline while trying to pay for your favorite mobile game can be incredibly...
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How to Secure Your App Store/Play Store Account
Securing your App Store/Play Store account and setting up payment authorization on iOS and Android is crucial for protecting your personal a...
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