[NEW] Where is Trendy Time?
We're delighted to know you're enthusiastic about experiencing our newest fashionable Charms where dazzling rewards await! As we’ve onl...
[NEW] What is Trendy Time?
Trendy Time is a time-limited collection that you can complete. You better be quick about it! These sets are available only for a few ...
What are Charms?
Charms are items you can collect by playing our Slot games and participating in different events. You can check the information section in t...
How do I collect charms?
Just like in the previous editions, you just need to keep spinning on all of your favorite slot games. You can get them when you level up or...
Where can I find my Charm Packs?
You can check the number of unopened Charm Packs on the Charms Tile in Lobby. Once you enter Charm Arena, all your stored Charm Packs will o...
Where’s my collection from the previous seasons?
Your collection is safe - and accessible at any time! Just head out to `Past Collections` by swiping left/tapping on it and selecting which ...
Can I get Charms from Club Events?
It’s simple - Just join a club & spin with your friends! Now you can complete Club Events to earn Charm Packs! Complete Club Events to e...
Do I get a Charm pack every time I level up?
When you level up, there is always a chance for a Charm pack. This includes Milestone Rewards as well. Keep leveling up and you’ll get one i...
Why do I see different rewards than other players?
Some rewards, just like in the lottery or daily bonus, can depend on the progress you are currently at. Keep leveling up and you’ll see thos...
What is the duplicate bar?
It's a special mini-game for Charm duplicates. Each time you collect a duplicate, the bottom bar will fill up.When you get a Charm, check ou...
What’s a Magical Pack?
A Magical Charm Pack gives you one additional shot at getting the Charms you need. Just select the “Re-open” button to reshuffle all Charms....
How do I get a Magical Pack?
Magical Packs are a part of our special offers in the shop.
Where do I monitor my progress?
You can access the Charms Arena from the main lobby or the slots submenu. When you enter the Arena, you will see the progress you’ve made fo...
Where can I see the reward for completing a set?
You can do that by selecting the relevant set. When you enter the submenu, the reward will be in the top-middle:
Can I win a pack of charms by playing other games?
You can only collect Charm packs by playing Slots. Other games, such as Baccarat or Roulette, do not count. Keep spinning and you’ll get one...
My power meter is full, but I’m not winning any packs!
The Power meter indicates your chances to win a Charm pack. When the meter is full, it means you have the highest chance of winning.
When does the Huuuge Charms season end?
You can check the end date of the Charms season in the Charms Tile, the counter is under the main prize :)
Where can I see more information about Charms’ rarity in purchased packs?
You can check out the rarity of each pack in our “Terms & Policy” screen accessible from the settings menu.
Why settle on only one Charm Pack when you can have so much more? Introducing Multi-Packs: A simple way to purchase multiple Charm Packs fro...
What are the stars that appear above Charms?
Stars represent the rarity of a charm. 1 star means the item is common, and 5 is the rarest.1 star = common 2 stars = uncommon 3 stars = rar...
[NEW] What are Charms High Voltage about?
Get ready for a new Adventure!You know something terrible is happening when Las Vegas suddenly loses its power!Discover what happened and ho...
What is Charm Mania? Get ready to get additional amazing rewards for completing sets of Charms in time. Be on the lookout for a special...
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