[NEW] Where is Trendy Time?
We're delighted to know you're enthusiastic about experiencing our newest fashionable Charms where dazzling rewards await! As we’ve onl...
[NEW] What is Trendy Time?
Trendy Time is a time-limited collection that you can complete. You better be quick about it! These sets are available only for a few ...
What are Charms?
Charms are items you can collect by playing our Slot games. You can check the information section in the game to know more and watch the tut...
I have been assigned to a team. What does it mean?
This time you will join a specific team to collect new Charms. Each team provides a personalized experience with unique rewards. You will be...
How do I collect charms?
Just like in the previous editions, you just need to keep spinning on all of your favorite slot games. You can get them when you level up or...
Where can I find my Charm Packs?
You can check the number of unopened Charm Packs on the Charms Tile in Lobby. Once you enter Charm Arena, all your stored Charm Packs will o...
Where’s my collection from the previous seasons?
Your collection is safe - and accessible at any time! Just head out to `Past Collections` by swiping left/tapping on it and selecting which ...
Can I watch the tutorial video again?
The tutorial video is located in the information section. Currently, it is available on mobile and on our official Facebook page.You can als...
Do I get a Charm pack every time I level up?
When you level up, there is always a chance for a Charm pack. This includes Milestone Rewards as well. Keep leveling up and you’ll get one i...
Why do I see different rewards than other players?
Some rewards, just like in the lottery or daily bonus, can depend on the progress you are currently at. Keep leveling up and you’ll see thos...
How can I get a free pack of Charms again?
The free Charm packs will appear in the main lobby. We would like to keep this an element of surprise so be on the lookout :)
What are the stars that appear above the charms?
Stars represent the rarity of a charm. 1 star means the item is common, 5 is the rarest.1 star = common2 stars = uncommon3 stars = rare4 sta...
What is the duplicate bar?
It's a special mini-game for Charm duplicates. Each time you collect a duplicate, the bottom bar will fill up.When you get a Charm, check ou...
What’s a Magical Pack?
A Magical Charm Pack gives you one additional shot at getting the Charms you need. Just select the “Re-open” button to reshuffle all Charms....
How do I get a Magical Pack?
Magical Packs are a part of our special offers in the shop.
Where do I monitor my progress?
You can access the Charms Arena from the main lobby or the slots submenu. When you enter the Arena, you will see the progress you’ve made fo...
Where can I see the reward for completing a set?
You can do that by selecting the relevant set. When you enter the submenu, the reward will be in the top-middle:
Can I win a pack of charms by playing other games?
You can only collect Charm packs by playing Slots or by making purchases that include Charms. Other games, such as Baccarat or Roulette, do ...
My power meter is full, but I’m not winning any packs!
The Power meter indicates your chances to win a Charm pack. When the meter is full, it means you have the highest chance of winning.
When does the Huuuge Charms season end?
You can check the season end time inside the Charms Arena, next to the information button in the top-right:
Where can I see more information about Charms’ rarity in purchased packs?
You can check out the rarity of each pack in our “Terms & Policy” screen accessible from the settings menu.
Why settle on only one Charm Pack when you can have so much more? Introducing Multi-Packs: A simple way to purchase multiple Charm Packs fro...
New Charm Guaranteed
A Charm Pack marked with NEW has a guaranteed new Charm in it! That’s right, a foolproof way to expand your collection!
Can I reset Charms collection?
Yes! During this season, you can reset your whole collection once you collected all Charms on your own! Isn’t that fun to win more rewards?P...
What are the stars that appear above Charms?
Stars represent the rarity of a charm. 1 star means the item is common, and 5 is the rarest.1 star = common 2 stars = uncommon 3 stars = rar...
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