[NEW] Upgrade from iOS 9

We suggest upgrading to a newer device model now to improve your gameplay experience, as support for Apple devices running iOS9 will end soo...

General troubleshooting

If your game is freezing, crashing, not loading, or behaving irregularly we recommend that you try the following steps:Please close all of y...

How to restart / reload the app?

In order to successfully reload the app, you simply need to close and start the app again. This process enables the game to reload fresh dat...

How do I reinstall the game?

If you’re experiencing crashes, reinstalling the game might help. However, reinstalling the game should be the last resort to try, and shoul...

How can I change language / notifications / sound settings?

You can change all these options by accessing the Settings panel by tapping on the three vertical dots in the top-right corner of your scree...

Why are my games stuck on loading after the update?

Updates usually contain many changes and while the main file is downloaded quite fast, other files like graphics for slots are downloaded at...

Why can’t I update the app?

The issues might be caused by a few reasons.First, make sure that your Internet connection is good and updates are not blocked because you’r...

Can I play offline?

No, the game can’t be played offline.The game executes all operations in a cloud, not on your device, so it requires a stable connection to ...

Why do you need permission to access my files?

We understand your concern, but let us assure you that we do not get access to your private files. The game needs certain permissions to be ...

How to clear Browser Cache and Cookies

Google ChromeOn your computer, open Chrome.In the top right, click More.In More Tools, Click Clear browsing data.At the top, choose a time r...