We prioritize creating an entertaining and secure environment for all our players. While we aim to foster a community where players from around the world can interact with each other positively, we're aware that, occasionally, individuals may not uphold these standards and engage in unacceptable behavior, including harassment. To ensure that your gaming experience remains enjoyable and free from the disruptions of unsavory behavior, we empower our players with tools to take immediate action against harassment.
Using the Mute Feature:
One of the quickest ways to address harassment is through the Mute feature—a simple yet effective solution to stop unwanted interactions. Should you encounter a player who is behaving offensively or making you uncomfortable, follow these steps to mute them:
1. Tap on the profile picture of the offending player.
2. Select "Mute" from the available options.
3. Confirm the action, and from that point on, you will no longer receive messages or any form of communication from that player
Reaching Out to Support:
While the Mute feature is a quick fix, we understand the importance of addressing the root cause of the problem. If you've encountered harassment, we encourage you to contact our support team for further action.
Here's how you can contact support with details of the incident:
1. Contact our support team directly from within the game.
2. When reporting an incident, provide clear screenshots of the offensive messages for context.
3. Include details of the abusive player's profile—this information assists our support team in investigating and taking the necessary and appropriate actions against the harassing player. We thank you for choosing our games and hope you continue to have a fantastic time playing with us!
How to handle harassment or blocking issues within the game?
Last Updated: 55d