In most cases, payments are completed without delay and our game delivers your digital items right after your purchase is confirmed. Should you find you have been charged and did not receive the Chips or other rewards included in your purchase, please:
Try restarting your game. If the balance isn't credited as soon as you reopen the game, please reach out to our Support Team for help.
Please make sure to send us a message which contains your purchase receipt.
All we need is a screenshot of the receipt that captures all of your purchase details. We will then be ready and able to assist you. Note that including additional purchase details such as date and time, product name, price, and order number may help our team resolve your case much faster!
If you are having difficulties on how to locate your receipt, please visit this FAQ article.
If you were charged by one of our merchants for a Huuuge Casino purchase, you should also receive a receipt via email, regardless of the state of the purchase (added or not to your account). This receipt will help us identify your purchase and track the missing digital goods so we would be able to deliver those to your account quickly.
If you’re experiencing difficulties on how to take a screenshot on various devices, please visit this FAQ article.
Lastly, to check the purchase on your account, we will also ask for your Player ID. Please make sure to attach this information to your message as well.
If you’re experiencing difficulties finding your Player ID, please visit this FAQ article.
Our Support Team will investigate the issue once we have all the required information. We typically respond within 24 hours.