In order to successfully restart the app, you need to completely close it and open it again. This process lets the game get fresh data from our servers and improves performance.

Mobile operating systems often keep apps open even if you minimize them, so it is possible that the game never fully closes, thus it is recommended to perform this ‘reloading’ action from time to time. It is very simple, here are instructions on how to make sure that your game is really closed:

If you run an Apple device:
- double tap your home button
- find the game among your open apps
- swipe up on the app tile to close it

If you run an Android device:
- go into your recent apps list by swiping from the bottom of the screen
- find the game among your open apps
- tap and hold the app and swipe it to the right

After that, open the game again.