All the purchases are handled via Google Play, Apple , Facebook or Amazon. If you believe that a purchase did not go through and that the chips have not been properly added to your account contact support via the app or web form. Remember to choose the topic of your inquiry. We will then send you instructions detailing how to proceed but, if you want to speed up the process please follow these basic tips:
Fill out the form below and we will verify it ASAP.
- store account (if different from your email)
- transaction or receipt ID's if available
- approximate date and time of the purchase
- item names (for example "big credit pack")
Google provides us with every information we need. After you will submit your inquiry we will need to investigate the problem and If everything is fine chips will be added to your balance. Please keep in mind that sometimes it may take time, but every single failed purchase will always be reimbursed.