How to delete your game account?

Requesting your account deletion also deletes your personal data (anonymizing your game data), which means you intend to stop playing our game. Once enforced, the account deletion process is irreversible. 

Please make a mindful decision. We will ask you to confirm your choice during the process because users often ask us to retrieve their accounts, which is unfortunately not possible. 

Remember that, to proceed with your account deletion, we have to duly confirm that the account you are deleting is truly yours. Request your account deletion from within an app and prepare your Player ID to confirm your identity. 

Alternatively, if you have already deleted or uninstalled our app from your device, please email [email protected] and describe your issue. However, we emphasize that if we cannot truly confirm your identity (which is often the case because we do not require our users to provide their names or e-mail addresses), we have the right to refuse your request or suggest an alternative request method. 

Q: How can I delete my game account?

We always ask our users to request account/ data deletion in-app (either via a dedicated button or by contacting Support), as this is the only way to 100% confirm that you are truly requesting to delete your own account and not someone else's.  

  1. Tap your in-game avatar. 

  2. Once you open your profile menu, tap to Copy your Player ID.

  3. Please get in touch with our Customer Support via the in-game "Contact Us" button available in the settings. Write us a message that says "Account Deletion," and share the ID you copied in step 2.

  4. Our team will guide you through the process. Remember, it's essential to confirm that you want to delete your account before proceeding, as this action is irreversible. We advise users to double-check before going ahead with account deletion. 

 

Q: Will deleting my account remove my game progress?

A: Yes, deleting your account will completely erase all your game progress, rewards, and purchases. If you relaunch the game after your account is deleted, you must start from the beginning.

 

Q: What happens with my in-game purchases after I delete my account?

A: All the in-game purchases you have made on your account will be deleted along with your account, and they can't be recovered.

 

Q: Can I recover my game account after it has been deleted?

A: No, once the account has been deleted, it is permanently removed. You cannot recover a deleted account. 

 

Q: What data do you collect when I play your game?

Please read our Privacy Policy and our article on General Data Protection Regulations to familiarize yourself with the details.